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Careers

Careers

ONEnergy Inc. is a dynamic, rapidly growing provider of innovative energy products and services. Our team is comprised of individuals who are motivated to provide our customers the absolute highest standard of service, always with the highest integrity, and who like to have fun while doing so. If this sounds like you, please review the opportunities to join the ONEnergy team below!

Current Jobs

Pricing and Commercial Analyst

Location: 155 Gordon Baker Rd, Suite 301, Toronto

Status: Permanent, Full-Time

Reports to: Director, Pricing & Portfolio Gas & Power

Company Summary

Doing the right thing for the planet means doing the right thing for you - that's Sunwave Gas & Power. We provide a choice of natural gas and electricity power solutions. Serving industrial, commercial and residential customers, Sunwave offers energy options to meet our customers' energy management and price stability needs.

The movement to energy conservation, sustainability and management are creating unparalleled opportunities for energy services and product providers. Our products and services continue to expand to meet customer needs and the changing business environment.

Responsibilities may include:

  • Manage and publish forward curves and pricing sheets
  • Assist in maintaining price models
  • Manage historical usage data requests
  • Ensure existing systems, processes and IT tools have sufficient capability to run pricing models
  • Liaise with IT on requirements for system improvements, upgrades and tool enhancements
  • Challenge current business process within the Pricing team, seeking efficiency
  • Support commercial sales with customer proposals
  • Manage inbound commercial contracts - initial booking and handoff to operations
  • Manage commercial sales tracker
  • Assist with development of commercial broker portal
  • Management of web based price points
  • Complete historical usage requests
  • Work with commercial sales team to provide pricing and proposals to customers and 3rd party brokers
  • Manage inbound commercial contracts - initial processing and approval, handoff to operations for enrolment
  • Manage commercial sales tracker
  • Assist with price models and portfolio management

You bring:

  • A remarkable ability to pay attention to detail, and an extraordinary aptitude in dealing with numbers
  • Excellent problem-solving and analytical skills that help you to reach conclusions
  • Degree in business studies, economics, math, engineering, scientific or technical subject or equivalent combination of experience, education and training
  • Self-starter with a solid understanding of power markets
  • Strong numerical and analytical skills
  • Excellent communication skills, both written and verbal (English) - must be able to communicate effectively and confidently with business users, management and project team members
  • Strong team player skills, with a willingness to say what's on your mind... really!
  • A flexible approach to work with ensured closure of tasks, all with a "can do" attitude - in essence, you get the job done
  • Solid foundation with the MS Office Suite, and more specifically Excel
  • Strong database skills/knowledge, including MS Dynamics and Access
  • Experience working with SQL would be an asset
  • The ability to work in a fast paced office environment and willing to accept responsibilities not listed, but related to the job description
  • Effective organization and prioritization skills
  • To work with great people, and be part of a great team.

Please e-mail your resume and cover letter to careers@gosunwave.com. We thank all applicants in advance, however only candidates selected for an interview will be contacted.


Customer Service Manager

Location: 155 Gordon Baker Rd, Suite 301, Toronto

Status: Permanent, Full-Time

Reports to: President, Sunwave Gas & Power

Company Summary

Doing the right thing for the planet means doing the right thing for you - that's Sunwave Gas & Power. We provide a choice of natural gas and electricity power solutions. Serving industrial, commercial and residential customers, Sunwave offers energy options to meet our customers’ energy management and price stability needs.

The movement to energy conservation, sustainability and management are creating unparalleled opportunities for energy services and product providers. Our products and services continue to expand to meet customer needs and the changing business environment.

Summary:

The Customer Service Manager will have overall responsibility for developing and managing a customer service team. The primary role of Customer Service Manager is two-fold. First, the Manager will develop an effective team through consistent coaching, monitoring and training of customer service representatives (CSR's). Secondly, the Manager will produce and analyze reports relating to team service levels, while seeking ways to improve overall performance. The Manager will proactively promote and support training initiatives, recognition programs and adhere to company policies and guidelines.

Responsibilities may include:

  • Hire, train and mentor and manage staff
  • Handle overflow calls
  • Resolve customer issues by analyzing the situation, determining appropriate solutions and ensuring appropriate follow-up
  • Analyze daily and weekly metrics and create regular reports for presentation to Management
  • Monitor real time CSR call activity
  • Work to improve team productivity; focus on CSR talk time, CSR availability and NR time
  • Prepare for and deliver regular team meetings and other communication forums
  • Demonstrate ability to communicate with all levels of Management
  • Create and maintain a highly motivated team

You bring:

  • Excellent problem-solving and analytical skills that help you to reach conclusions
  • Minimum of 3+ years' managerial experience in a customer service/sales driven environment
  • University degree or college diploma from an accredited educational institution
  • Available to work shifts including weekends, evenings and statutory holidays
  • Excellent communication skills, both written and verbal (English) - must be able to communicate effectively and confidently with staff, customers and management
  • Strong team leadership skills, with a willingness to say what's on your mind... really!
  • A flexible approach to work with ensured closure of tasks, all with a "can do" attitude - in essence, you get the job done
  • Solid foundation with the MS Office Suite
  • The ability to work in a fast paced office environment and willing to accept responsibilities not listed, but related to the job description
  • Effective organization and prioritization skills
  • An enthusiasm to work with great people, and be part of a great team.

Please e-mail your resume and cover letter to careers@gosunwave.com. We thank all applicants in advance, however only candidates selected for an interview will be contacted.